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Last updated: April 2025
At Two Bears Design, your privacy is important to us.
This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, website, and communications.
1. Information We Collect
1.1 Personal Information:
When you contact us, subscribe to a plan, or engage our services, we may collect personal information such as your name, email address, phone number, company name, and billing information.
1.2 Website Data:
We use cookies and analytics tools to gather information about your use of our website (e.g., pages visited, time on site, referral source). This helps us improve user experience and performance.
1.3 Project Content:
Any materials, instructions, or assets shared with us for design or development purposes are stored securely and used solely to complete your project.
2. How We Use Your Information
To deliver services you’ve requested (subscriptions or one-off projects)
To manage billing and communications
To provide customer support and respond to enquiries
To improve our website and service offerings
To send important updates (e.g., changes to pricing, terms, or policies)
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
We store your data using reputable cloud-based systems and take all reasonable precautions to protect it from loss, misuse, or unauthorised access.
Sensitive data (like payment information) is processed via secure third-party platforms.
4. Cookies
Our website uses cookies to improve functionality and track usage via tools like Google Analytics. You can control or disable cookies through your browser settings.
5. Your Rights
You have the right to:
Request access to the data we hold about you
Ask us to correct or delete your personal information
Withdraw consent at any time
To make a request, please email: hello@twobearsdesign.comhello@twobearsdesign.com
6. Third-Party Services
We may use trusted third-party services such as:
Google Workspace (communications)
Stripe or similar (payment processing)
Webflow (website platform)
These providers have their own privacy policies that comply with GDPR and other relevant regulations.
7. Updates to This Policy
We may update this Privacy Policy occasionally. When we do, the updated version will be posted on this page with the revised date.
Contact Us
For questions about this Privacy Policy or how your data is handled, contact:
hello@twobearsdesign.com
